The section below provides answers to most common questions

You’ll receive an email, only if your payment has been processed. The email will contain:

  • Booking reference number.
  • Flight details.
  • E-ticket.
  • Invoice.

Don’t worry, we use a secure connection. The client’s personal information is protected and secured. Client’s credit card security information will never be requested over the phone or by email, and we do not keep it in our database.

Clients are advised to contact our Call Center at 920 003 000 and our Travel Consultants will do what’s necessary.

Due to adjustments to capacity, routing, equipment, bad weather, crew issues, or mechanical problems, the airlines may change their flight schedules. Consequently, we’ll send an email or SMS to the client’s saved details in the reservation at the time of booking to let the client know the changes as it is updated in our system. However, those changes might be as new to us as much as it is to the client, therefore, we recommend that the client check reservation status 24hr before take-off.

Baggage policy varies between airlines. Clients are advised to check their itinerary as the allowances will be noted there.

This is different depending on the airlines, departure airport and destination. But below are general guidelines:

  • International Flights: check-in at least 3 hours prior to departure.
  • Domestic Flights: check-in at least 3 hours prior to departure.
  • Baggage drop-off is to be done at least 60 to 90 minutes prior to departure.

We recommend checking online to save yourself time.

  • Passport
  • Visa
  • Transit Visa
  • Foreign Currency
  • Vaccination (Check the requirement of the country you are traveling to)